This page is for customers located in the European Union.

Under EU consumer law, buyers normally have a 14-day right of withdrawal ("cooling-off period") on online purchases. This right does not apply to goods made to order or to the customer's specifications (EU Directive 2011/83/EU, Article 16(c)).

Every Tajima Direct product is custom-made for your individual order — each lens is cut, finished, and prepared specifically to your frames and specifications. As custom-made goods, our products are exempt from the right of withdrawal once production has begun.

If you believe the right of withdrawal applies to your order, or have any questions, contact us below with your name and order number and we'll reply within 1 business day.